GENERAL INFORMATION

  D-U-N-S Number is 15-378-8604

Office Hours:  

Monday through Friday  9 am - 4pm eastern

Phone (Orders & Shipping Status): (866)-778-5890 (Toll Free)

TURNERMEDICAL.COM is family owned and operated.  We have over 25 years of experience in the vital signs industry.  Unlike the competition our focus is on selling pulse oximeters.  With virtually no overhead and high volume purchasing we are able to get optimal pricing and sell products with little added cost, this allows us to pass the savings onto our customers.  

We are AUTHORIZED distributors of products from GE, NONIN, MEDAIR, SMITHS BCI, MINDRAY & SPO MEDICAL.

PULSE OXIMETER INFORMATION

Please visit our informational pages on using pulse oximeters and pulse oximeter technology.

Pulse Oximeter Information

Pulse Oximeter Technology

PAYMENT METHODS

Credit Cards - We accept all major credit cards (American Express, Visa, MasterCard, Discover) that are backed by a U.S. bank. 

Checks - We also accept checks and money orders. 

• Make Checks/Money Orders out to Turner Medical, Inc.

• Mail check to:

35 Highwood Cir.  

Colchester, CT 06415

• Include Shipping Address (No P.O. Boxes) and Model # (i.e. SPO 5500) and a Phone Number

• Please Note:  Product will ship when check clears

PRIVACY POLICY

RETURN POLICY

If you are not completely satisfied with your merchandise, you may return it for a refund within 15 days from the date of delivery.  Please call Turner Medical at 1-866-778-5890 to obtain a RMA number and have your Order/Invoice number available when you call.  Returns with no RMA number will be refused.

Returned merchandise must be sent back in a box (padded envelopes will be refused) with original product packaging, parts and accessories in the same salable condition it was received in.  Failure to do so will result in a 15% restocking fee.  If the return is a result of our error or a defective product no restocking fee will be applied.  Software purchases are final and cannot be returned unless Turner Medical advises otherwise.  

Returns will not be accepted after 15 days.

If product is defective or becomes defective within the specified Manufacturer's warranty period you must first contact the manufacturer.

Shipping/Returns Address:

35 Highwood Cir.

Colchester, CT 06415

SALES TAX

We do not charge sales tax unless the ship to address is located in Connecticut (6% Sales Tax). 

SHIPPING

Turner Medical does not ship outside of the United States. 

We offer free UPS Ground shipping on all purchases  (Hawaii & Alaska pay actual shipping cost).

Items ship within 24 hours via UPS.  No shipping Saturday or Sunday.  Payments received after 1 pm Eastern Time  will be shipped out on the following business day.  We insure all items and guarantee their delivery.  UPS will not ship to a P.O. Box.   UPS tracking number will be emailed to you after item is shipped. 

Please Note:  UPS tracking number will be emailed under the name QuantumView.  The email will include the UPS tracking number and the estimated delivery date.

Shipping fees will not be reimbursed unless the shipping time exceeds the paid service.  (i.e. 2nd Day air arrived in 4 business days.)

Shipping Rates:

UPS Ground - Delivered in 1-6 Business Days From Ship Date                      FREE

UPS 3 Day Select  - Delivered in 3 Business Days From Ship Date               Actual Cost

UPS 2nd Day Air  - Delivered in 2 Business Days From Ship Date                 Actual Cost

UPS Next Day Air  - Delivered in 1 Business Day From Ship Date                 Actual Cost

This map is a general representation of UPS Ground transit times.

Main Shipping Location - Colchester, CT 06415

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