How do I return an item?
If you are not completely satisfied with your merchandise, you may return it for a refund within 15 days from the date of delivery. Please call Turner Medical at 1-866-778-5890 to obtain a RMA number and have your Order/Invoice number available when you call. Returns with no RMA number will be refused.
Returned merchandise must be sent back in a box (padded envelopes will be refused) with original product packaging, parts and accessories in the same salable condition it was received in. Failure to do so will result in a 15% restocking fee. If the return is a result of our error or a defective product no restocking fee will be applied. Software purchases are final and cannot be returned unless Turner Medical advises otherwise.
Returns will not be accepted after 15 days. If product is defective or becomes defective within the specified Manufacturer's warranty period you must first contact the manufacturer.
For general questions about orders, shipping, products or to inquire about special pricing
Phone (Orders & Shipping Status): (866)-778-5890 (Toll Free)
35 Highwood Cir.
Colchester, CT 06415